E: info@treelinechalets.com | T: +44 (0)1483 220505

Terms & Conditions

  • Terms & Conditions - Slide Image

These are the terms and conditions for Treeline Chalets Ltd. Treeline Chalets Ltd company no. 6941877 is registered in England and Wales at DELL FARM, DIRTHAM LANE, EFFINGHAM, LEATHERHEAD, KT24 5SE, UNITED KINGDOM.

1. AGREEMENT

The terms and conditions of this document together with your email confirmation of booking form for your holiday comprise your agreement between Treeline Chalets Ltd and all those listed on the booking form.  No contract exists until payment of deposit is received and processed and a confirmation of booking has been sent.

 2. BOOKING

Once Treeline Chalets Ltd has confirmed availability, they will hold the accommodation for a period of 7 days, in which time they must receive a deposit of 30% of the total amount or £150 for each person in the party.  The total amount outstanding must then be paid in full 10 weeks prior to the arrival date.  If the booking is made less than 10 weeks prior to arrival date then the full amount is due at the time of booking.  It is your responsibility to read your letter of confirmation carefully and inform Treeline Chalets of any mistakes or discrepancies.  If for some reason you decide to change your flight details you must inform treeline chalets immediately and there may be an administrative charge to cover for pre-made arrangements by treeline chalets.  The group leader is fully responsible for himself/herself and all other members of the group for all matters relating to the booking, thus he/she will be personally responsible for all monies outstanding from the members listed on the booking form.  If there is for any reason a change to the group leader or a change in the party members, treeline chalets must be notified straight away and a new booking form must be signed.

 3. PRICE

The catered prices stated are for 7 nights accommodation, breakfast for 7 mornings, afternoon tea and evening meal with wine for 6 nights (one staff day off).  Prices do not include transfers to and from Geneva airport, lift passes, ski hire, ski lessons, insurance, lunch or childcare.  At the time of printing our prices are true and correct, however we do reserve the right to increase or decrease the prices at any time.  Treeline Chalets do guarantee the price of the holiday as quoted at the time of booking.

4. AMENDMENTS TO YOUR BOOKING

If you wish to change your booking we will do our very best to accommodate the change but we cannot guarantee that we will be able to do so.

 5. PAYMENT

An invoice will be sent to you 12 weeks prior to your arrival date showing you the remainder of the balance due on your holiday.  This must be paid no less than 10 weeks prior to your arrival date.  If the final balance is not received within 10 weeks of your arrival date treeline chalets reserves the rights to cancel the booking and any deposits paid will be forfeited.  We will make every effort to contact you within this period but if payment is not made treeline chalets reserves the right to re-book the chalet without further notice.  In the event of a dishonoured payment the group leader will be contacted and asked to make payment by other means, failure to do this will resort in the booking being cancelled.

6. CANCELLATION BY Treeline Chalets Ltd

Treeline chalets reserves the right to make alterations or cancel a booking entirely and refund all monies paid.  Whilst Treeline Chalets will endeavour to make every effort that this does not happen, if it is completely unavoidable, Treeline Chalets will contact the group leader immediately.  If this does happen we will endeavour to make alternative arrangements for the same value for accommodation if available or offer a full refund.  Treeline Chalets accepts no legal liability and will pay no other compensation. No form of compensation or refund will be paid if a cancellation is caused by events amounting to Force Majeure (Force Majeure such as warfare, riots, civil unrest, terrorist activity, industrial dispute, weather, lack of snow, road closures, including access roads to Morzine, epidemics, natural or technical disasters, nuclear war or similar events out with our control.)

7. CANCELLATION BY YOU THE CUSTOMER

You or any member of your party may cancel your holiday at any time providing that the group leader makes the cancellation in writing/email.  Treeline Chalets accepts no responsibility for non-delivery or non-receipt of the written cancellation.  The date of the cancellation will be the date that Treeline Chalets Ltd receives the cancellation letter. Your deposit will be retained and cancellation charges levied as follows:

10 to 6 weeks before commencement of holiday : 50% of total holiday cost

6 to 4 weeks before commencement of holiday:  75% of total holiday cost

4 or less weeks before commencement of holiday: 100% of total holiday cost

 

8. INSURANCE

It is a condition of booking that you have adequate travel insurance to cover you for the period while you are on holiday at Treeline chalets.  We have various suggestions in our links section on this website.  We recommend that if you are not already covered that you take out a policy at the same time you book your holiday.

9. LIABILITY

Treeline Chalets Ltd does not accept any liability for or pay compensation for:

Any event or circumstance that Treeline chalets could not foresee or avoid, amounting to Force Majeure  such as warfare, riots, civil unrest, terrorist activity, industrial dispute, weather, lack of snow, road closures, including access roads to Morzine, epidemics, natural or technical disasters, nuclear war or similar events out with our control.)

Any financial loss or damage to property suffered to you the customer other than due to negligence by the company.

Any temporary defect or stoppage in the supply of public services to the property, nor in respect of any equipment, machinery or appliance in the property or garden.

Any cancellation, loss, delay or costs arising from or connected with adverse weather conditions, avalanche, land slides, snow conditions and the affect these have on the travel arrangements, accommodation or activities.

Any limitations imposed by the resort authorities, ski-lifts, the ski schools or the ski hire operator.

Any loss or damage or inconvenience caused to the customer if the chalet is damaged or destroyed before the start of the holiday, in such an  event treeline chalets will endeavour to refund all sums previously paid in respect of the holiday.

Any personal injury or death to the customer for their duration of stay.

Treeline Chalets Ltd liability to the customer will never exceed the amount paid by the customer for their holiday.

10. BEHAVIOUR AND RESPONSABILITIES

All guests should act in a manner as to not affect or disrupt the enjoyment of the other guests in the chalet, the neighbours or the local residents or have a negative affect on the reputation of Treeline Chalets.  This includes excessive noise within the chalet.  All guests must not threaten the condition of the chalet.  The chalet must be left in the same condition as it was at the start of your holiday.  Treeline Chalets reserves the rights to recover from our customers the cost of breakages and damage to accommodation caused by the  customers. Treeline Chalets do not accept ‘stag-do’ or ‘hen-do’ bookings.  If the behaviour of the customers seriously impairs the enjoyment of other paying customers then Treeline Chalets reserves the rights to refuse to further accommodate the guilty party and contractual agreement with said party will cease to exist.

 

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